Terms of Service

These terms govern your use of Screenvana's dashboard, player software, and website. They're written to be genuinely readable, and where we've made a call that's more balanced than the industry default — a mutual liability cap, a purpose-limited license to your content, a real cure period before termination — we say so plainly rather than burying it in defined terms.

1. Agreement to these terms

These Terms of Service (“Terms”) are a contract between you — and, if you're signing up on behalf of an organization, that organization — and Screenvana, Inc. (“Screenvana,” “we,” “us”). By creating an account, pairing a screen, or otherwise using Screenvana, you agree to these Terms. If you're accepting on behalf of an organization, you confirm you have the authority to bind it.

If your organization has a separately signed order form or enterprise agreement with us, that document controls wherever it conflicts with these Terms. Otherwise, these Terms are the whole agreement between us for the Service, together with our Privacy Policy, which is incorporated by reference.

2. Your account

You must provide accurate registration information and keep it up to date. You're responsible for everything that happens under your account and every workspace you administer, including actions taken by teammates you invite, so keep your password confidential and enable two-factor authentication if you hold sensitive content.

Workspaces have roles — Owner, Admin, Editor, and Viewer — that determine what a teammate can do. Some actions, including changing your subscription plan, are restricted to the workspace Owner. You must notify us promptly at security@screenvana.app if you suspect unauthorized access to your account.

You must be at least 18, or the age of legal majority in your jurisdiction, to create an account. Screenvana is a business tool and isn't directed at or offered to children; see our Privacy Policy for more.

3. Plans & the free trial

Screenvana offers a Free plan (2 screens, 1 GB storage, 2 users, forever, at no cost) and paid Pro and Business plans with higher screen, storage, and user limits and additional features such as verified proof-of-play reports, screen-offline alerts, audit logs, and synchronized video walls across multiple screens. Current plan details and pricing are posted at screenvana.app/pricing and form part of these Terms by reference.

New workspaces start with a 14-day trial of Pro-level limits and features. The trial is offered once per organization, requires no payment method to begin, and is provided “as is” without the service commitments described in Section 8. We may adjust trial length or eligibility at any time and may limit or end early access we reasonably believe is abusive (for example, an organization creating repeat trial workspaces to avoid paying). After the trial period, continued use of Pro or Business features requires an active paid subscription; a workspace without one is limited to Free plan limits.

You're responsible for staying within your plan's screen, storage, and user limits. If you exceed them, we'll ask you to upgrade or bring usage back within the limit before restricting further use — we don't delete your existing content or disconnect an already-paired screen without warning for a limits overage alone.

4. Billing, cancellation & refunds

Paid plans are billed monthly in advance, in U.S. dollars, through our payment processor Stripe. By subscribing, you authorize us to charge your payment method each billing period until you cancel. Subscriptions renew automatically; there is no fixed term or auto-renewing annual lock-in unless you separately agree to one.

Only a workspace's Owner can change or cancel its subscription, from Settings → Billing. Downgrading from a paid plan to Free takes effect immediately — not at the end of your current billing period — and immediately applies Free plan limits to your workspace. We don't prorate or refund the unused portion of the period you already paid for, except where required by law or where we state otherwise at the time of cancellation. If a downgrade puts you over the Free plan's screen, storage, or user limits, we'll tell you what to do before anything is removed.

If we materially fail to provide the Service due to our own fault, or if we terminate your account without cause under Section 13, we'll refund a reasonable prorated share of prepaid fees for the period you didn't receive the Service. Outside of that, fees are non-refundable. We may increase prices for future billing periods with at least 30 days' notice by email or in-product notice; continuing to use a paid plan after a price change takes effect means you accept the new price, and you can always cancel before it applies.

5. Your content

“Your Content” means the media, templates, playlists, text, and other material your workspace uploads to or creates in Screenvana. You retain all ownership and intellectual property rights in Your Content. We claim no ownership over it.

You grant us a limited, non-exclusive, worldwide license to host, store, reproduce, transmit, and display Your Content solely to provide the Service to you — for example, rendering it on your paired screens and generating the playback reports your plan includes. This license is purpose-limited: we don't use Your Content to train third-party AI models, for our own marketing without your separate permission, or for any purpose beyond operating the Service for you. The license ends when you delete the content or close your account, subject to routine backup retention described in our Privacy Policy.

You're responsible for Your Content and for having the rights needed to upload, display, and distribute it — including any required licenses for images, video, fonts, music, or third-party feeds you connect. Don't upload content that infringes someone else's rights, violates law, or falls into the sensitive categories described in our Privacy Policy without an independent legal basis for doing so.

6. Acceptable use

You agree not to:

• Use the Service for anything illegal, fraudulent, or harmful, or to display content that is defamatory, obscene, or infringing
• Reverse engineer, decompile, or attempt to extract the source code of the dashboard or player, except where a law grants you that right despite this restriction
• Resell, sublicense, or provide third parties access to the Service without our written agreement, or build a competing signage product using access to our Service
• Probe, scan, or attempt to bypass the security or rate limits of our systems, or access another workspace's data without authorization
• Interfere with or disrupt the Service, including introducing malware or excessive automated load
• Misrepresent your identity or affiliation, or impersonate any person or organization

If we reasonably believe you've violated this section, we'll generally warn you and ask you to fix it first. We may suspend access immediately, without prior notice, where we believe the violation poses a security risk, legal liability, or harm to us, other customers, or the public.

7. Screens you connect

Screenvana is bring-your-own-device: you supply and are responsible for the physical hardware, network connection, and power at each display location. Pairing a screen issues it a device token; you're responsible for keeping that token confidential and for the security of the device it's installed on. We're not responsible for hardware failure, network outages, or venue conditions outside our systems.

The player software is licensed to you, not sold, solely to display your workspace's content as part of the Service. Un-pairing a screen or closing your workspace revokes its device token and stops content delivery to it.

8. Service availability & changes

We work to keep Screenvana available and reliable, and we use commercially reasonable efforts to do so, but the Service is provided without a guaranteed uptime commitment today. If we introduce a formal service level agreement for a plan tier, it will be published separately and will govern over this section for that tier.

We may modify, add to, or remove features of the Service over time, including during scheduled maintenance. We'll give advance notice in-product or by email of changes that materially reduce the functionality of a paid plan you're subscribed to, except where the change is urgent for security or legal reasons.

9. Intellectual property

Screenvana and its licensors own all right, title, and interest in the Service itself — the dashboard, player software, templates and Apps we build, our brand, and underlying technology — excluding Your Content. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable license to access and use the Service for your internal business purposes.

If you send us feedback or suggestions about the Service, you grant us a perpetual, royalty-free license to use them to improve Screenvana, without any obligation to you. This doesn't extend to Your Content, which is governed by Section 5.

10. Disclaimers

Except as expressly stated in these Terms, the Service is provided “as is” and “as available.” To the maximum extent permitted by law, we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We don't warrant that the Service will be uninterrupted, error-free, or that content displayed via third-party Apps (such as weather or RSS feeds) will be accurate, current, or continuously available, since we don't control those third-party sources.

11. Limitation of liability

To the maximum extent permitted by law, neither party will be liable to the other for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data, even if advised of the possibility.

Each party's total liability arising out of these Terms is capped at the greater of (a) the fees you paid us in the 12 months before the claim, or (b) $100. This cap applies mutually — to Screenvana and to you — and doesn't limit either party's indemnification obligations under Section 12, liability for gross negligence or willful misconduct, or breach of Section 5's content-license limits or our Privacy Policy's data-handling commitments.

Some jurisdictions don't allow the exclusion of certain warranties or the limitation of certain damages, so some of the above may not apply to you in full.

12. Indemnification

You'll defend and indemnify us against third-party claims arising from Your Content, your breach of these Terms, or your violation of law or a third party's rights. We'll defend and indemnify you against third-party claims that the Service, as provided by us and used in accordance with these Terms, infringes that third party's intellectual property rights. In each case, the indemnified party must promptly notify the other of the claim and allow the indemnifying party to control its defense; the indemnifying party won't settle in a way that admits fault by, or imposes obligations on, the other party without its consent.

13. Term & termination

These Terms apply for as long as you have a Screenvana account. You may close your account at any time from workspace settings; a Free workspace can be closed immediately, and a paid workspace should be downgraded first per Section 4.

We may suspend or terminate your account for a material breach of these Terms that you don't cure within 15 days of our written notice, or immediately for the security, legal, and abuse reasons described in Section 6, non-payment after a reasonable notice period, or if required by law. We may also terminate for convenience, without cause, with at least 30 days' notice, in which case Section 4's refund commitment applies to any prepaid, unused period.

On termination, your right to use the Service ends and paired screens will stop receiving content. We retain your data for the period described in our Privacy Policy in case you reactivate or need an export, then delete it. Sections that by their nature should survive termination — including Sections 9 through 12 and 16 — do.

14. Copyright complaints

We respect intellectual property rights and respond to clear notices of alleged copyright infringement. If you believe content displayed through Screenvana infringes your copyright, send a notice to legal@screenvana.app including: (1) your signature and contact information, (2) identification of the copyrighted work, (3) identification of the material you claim is infringing and its location, (4) a statement that you have a good-faith belief the use is unauthorized, and (5) a statement, under penalty of perjury, that the notice is accurate and you're authorized to act. We'll remove or disable access to material that appears to infringe and notify the responsible workspace, and we'll terminate the accounts of repeat infringers.

15. Changes to these terms

We may update these Terms as the Service evolves. For non-material changes (clarifications, typo fixes), we'll update the effective date at the top of this page. For material changes — ones that meaningfully reduce your rights or increase your obligations — we'll give at least 15 days' notice by email or in-product notice before they take effect, and if you don't agree, you may close your account before the change applies without further obligation for future periods. Continuing to use the Service after a change takes effect means you accept it.

16. Governing law & disputes

These Terms are governed by the laws of the State of Delaware, U.S.A., without regard to its conflict-of-laws principles, and the state and federal courts located in Delaware have exclusive jurisdiction over any dispute that isn't resolved informally. We don't require binding arbitration or a class-action waiver as a condition of using the Service.

Before filing a claim, we ask that you first contact us at legal@screenvana.app so we can try to resolve the issue informally — most disagreements don't need a courtroom.

17. General provisions

• Assignment. You may not assign these Terms without our consent, except to a successor in a merger or acquisition of substantially all your assets. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
• Severability. If any provision is found unenforceable, the rest of these Terms remain in effect.
• No waiver. Failing to enforce a provision isn't a waiver of our right to do so later.
• Force majeure. Neither party is liable for delay or failure caused by events reasonably beyond its control (natural disasters, internet or utility outages, government action).
• Export compliance. You confirm you're not located in, or a national of, a country subject to U.S. trade sanctions, and won't use the Service in violation of applicable export control laws.
• Entire agreement. Together with our Privacy Policy and any order form you've signed, these Terms are the entire agreement between us regarding the Service, superseding any prior agreements on the same subject.

18. Contact us

Questions about these Terms:

See also our Privacy Policy for how we handle data, our Pricing page for plan details, or contact support with any other questions.